Thank you for your interest in volunteering with Switchboard, we always need more volunteers to answer the hundreds of calls we receive each week.

The application should take about 20 minutes to complete and cannot be saved partway through.
Let's begin...
First name *

Surname *

Contact Number *

What's your address?

Please be aware that volunteers must be able to travel to North London on a regular basis.
Street address *

City/County *

Post Code *

What is your date of birth? *

Remember, you must be over 18 to be a helpline volunteer with Switchboard.
How would you describe your sexual orientation? *

Gender *

Which pronouns do you use to describe yourself? *

e.g - he/she/they
Have you volunteered with Switchboard before? *

Glad to see you back, {{answer_9552086}}! Roughly when was this?

Where did you hear about this volunteering opportunity?

Do you have any access requirements? *

We try to ensure that our facilities are accessible to everyone. The Switchboard building and facilities are wheelchair accessible. Please write in the following space details of any additional requirements you may have, such as coloured paper, large print, Braille, provisions for a personal assistant, etc. and we will do our best to accommodate your needs.

We are particularly short of volunteers with weekday daytime availability.
Do you have ongoing availability on one or more weekday daytimes? *

Okay, that's all the basics. Now we'd like to ask you some questions that'll require a little more thought. Ready?

Please explain why you would like to volunteer for Switchboard. *

Maximum 400 characters
Please explain the skills, qualities and experience that you think you could bring to Switchboard. *

Maximum 400 characters
How do you think your experiences could help others feel positive about their sexual and/or gender identity? Why do you think that at times it is important to limit your own experience in conversation with callers? *

Maximum 600 characters
What do you understand by the term 'sexual health' in relation to those in the LGBT+ communities? *

Maximum 400 characters
All calls to our helpline are completely confidential. Why do you think this is vitally important to both our callers and volunteers? Please provide an example of when you've ensured confidentiality. *

Maximum 400 characters
We receive a wide range of calls, on a variety of issues and from all across the country. Topics raised by callers may include discussions around trans issues, immigration & asylum, domestic abuse, abortion, HIV, sex acts involving sadomasochism, etc.

You will be trained to deal with the range of calls and will be able to make referrals from an extensive database. However, Switchboard is a non-directive organisation, which means that volunteers never tell a caller what to do, though they may offer various options.

Supporting a caller refers broadly to listening to them, being able to talk through a number of possible options, refraining from passing judgement, and providing them with appropriate referrals. A lack of knowledge on a subject does not stop you supporting a caller.

Bearing in mind the aforementioned topics that could be raised, please explain below any areas where you feel you may NOT be able to support a caller. If you'd be happy to support any caller then you may leave this blank.

I certify that the information given on this form is correct to the best of my knowledge.

I understand that Switchboard is an equal opportunities and equal access organisation and has established diversity as a key value to ensure its diversity reflects the diversity of the LGBT+ communities. Through my actions as a volunteer I will embrace this ethos.

I understand that the information I supply on this form will be used in accordance with the Data Protection Act 1998 to administer my application to join Switchboard and will become part of my volunteer record if I am accepted for training. *

Switchboard accepts its responsibilities as an equal opportunities organisation in the adoption of an Equal Opportunities Policy towards staff, volunteers and service users alike.

The next three questions are not mandatory but answering them will help us monitor our effectiveness in providing equal opportunities for all. It will be kept in accordance with the Data Protection Act in the strictest confidence. If you do not wish to participate in this exercise, it will have no effect on your chances of becoming a volunteer.


Is your gender the same as the gender you were assigned at birth?

Do you consider yourself to have a disability?

How have you found using this form to complete your application?

Thank you for your application - we will be in touch shortly.