If you have used any of our services then please help us to improve the service we offer to the LGBT+ communities by completing this form.

Your response is completely anonymous and it should take around 5 minutes to complete the form.
About You

Please indicate your age


How would you describe your sexual orientation?

Do you consider yourself disabled?

How would you describe your ethnicity?

How did you hear about Switchboard?

Which of our services have you used before?

Overall, how satisfied are you with the range of services we offer?

Which service are you providing feedback on today?

How easy was the Instant Messaging service to use?

Was the service available when you wanted to use it?

How long did you have to wait to speak with a volunteer?

How many times have you used our {{answer_9141153}} service?

Why did you use the {{answer_9141153}} service instead of our other services?

What was your main reason for using the service on this occasion?

How well did we understand your issues?

How helpful was the volunteer's response?

Did the volunteer raise the topic of sexual health and safer sex?

Overall how satisfied were you with the service you received on this occasion?

Would you use our services again?

Would you recommend Switchboard to someone else?

What do you like most about our service?

What do you think we could improve?

Do you have any further comments?

Thank you for taking the time to complete this form. Your feedback is very important to us and all responses will be read and used to improve our services to the LGBT+ communities.